Terms of Service

Return & Refund Policy

Return & Refund Policy

Effective Date: [1/11/2026]

Thank you for supporting Hector Bravo. Every item sold through our store is made to order, specifically for you, the moment you place your purchase. Because of this, we operate under a strict but fair return policy.

All Sales Are Final

Because all merchandise is custom printed on demand, we do not accept returns or exchanges for:

• Wrong size ordered.
• Change of mind.
• Buyer’s remorse.
• Ordering the wrong item.
• Color or style preference.

Please review sizing charts and product details carefully before purchasing.

We WILL Replace or Refund Items If:

We will gladly replace or refund your order if:

• The item arrives damaged.
• The item is misprinted.
• The wrong item was sent.

If any of these occur, you must contact us within 7 days of delivery.

To process a replacement or refund, we require:

• Your order number.
• A clear photo of the item showing the issue.

Once verified, a replacement will be sent at no cost to you, or a refund will be issued.

How to Report an Issue

Email: [your support email]

Subject Line: Order Issue – [Your Order Number]

Please include:

• Your full name
• Order number
• Photo of the issue
• Brief description

We typically respond within 48 hours.

Lost or Stolen Packages

We are not responsible for packages marked as delivered but lost or stolen. If this occurs, please contact the shipping carrier directly to file a claim.

Chargebacks & Fraud

Any fraudulent chargebacks or abuse of our return policy will result in permanent banning from our store and community.

Why We Operate This Way

We are a mission-driven, independent brand — not a big-box retailer. Each item is created specifically for the person who orders it. This policy allows us to:

• Keep prices fair
• Deliver high-quality products
• Continue producing meaningful content and projects

 

We appreciate your understanding and support.